Terms & Conditions
Welcome to the Cap East website (“Site”).
These terms and conditions (“Terms”) define and govern the relationship between Cap East, this Site, you, and any products and services offered by us. By accessing, using, browsing, or purchasing from this Site or any affiliated website, you agree to comply and be bound by the Terms.
Cap East is a company registered in Hong Kong SAR with a registered address at F3B Trafalgar Court, 70 Tai Hang Road, Hong Kong SAR.
The terms “Cap East,” “us,” “we,” “our,” refer to Cap East, the owner and operator of this Site.
The terms “you,” “yours,” “customer(s),” “buyer(s),” “visitor(s)” refer to the viewer, user, and any person purchasing from this Site.
Modification of Terms & Conditions
Cap East reserves the right to revise, amend, modify, and change the Terms contained herein at any time, without notice, and at our sole discretion. Revisions, amendments, modifications, and changes to the Terms will be posted on this Site with immediate effect. Your continued use of this Site or any affiliated website constitutes acceptance and adherence to these new Terms. It is your responsibility to check our Terms and Conditions page for any changes.
In order to place an order and purchase products on this Site, you:
- Must be 18 years old or older,
- Must provide us with accurate personal information including your full name, postal address, valid email, phone number, payment details, and other information requested on this Site.
- Must be in possession of a valid credit card or debit card whose details you will provide us in order to process payment of your order through PayPal and / or have a valid PayPal account.
We reserve the right to refuse service, cancel your registration and your account on this Site or remove, edit, or cancel orders at our sole discretion.
All the content (“Content”) on this Site including but not limited to design, text, data files, graphics, photos, illustrations, logos, icons, images, audio, video, and software, whether registered or not, are the exclusive intellectual property of Cap East or its content providers and protected as a collective work by Hong Kong copyright laws. You may not adapt, alter, edit, change, transform, copy, reproduce, alter, distribute, redistribute, publish, nor use, partially or in full, to and on any medium, electronic
or otherwise, for public, commercial, or other purposes any of the Content on this Site without our prior explicit and written consent. This Site is intended for your personal non-commercial use only.
Third Party Links
This Site may include links to other websites or resources that are not operated, controlled, nor owned by us. As such, Cap East does not accept responsibility nor can be held liable for any loss or damage caused or alleged to be caused by or in connection with your use of these links and websites.
We are not responsible nor can we be held liable for the protection of your privacy or personal details when visiting third party websites. The inclusion of any link to a third party website on this Site does not imply our endorsement of that site nor knowledge of its contents.
Your privacy is important to us and we will ensure our best efforts to protect your personal information.
We collect personal information from visitors who register their details on this Site, fill online forms, request information, subscribe to our product updates and / or newsletters, and who purchase from our online store. We will use your personal information to process, fulfill, and communicate with you about orders placed on this Site, administer our website services, and keep you informed of updates, promotions, and other information that may be of interest to you.
You may choose, at any time, to unsubscribe yourself from receiving future emails or correspondence from us by sending an email to email@example.com.
We may track IP addresses so that we may improve our services to you. Cap East will not disclose, sell, give, barter, exchange, or trade your personal information with any third parties.
We will not disclose your personal information to any third parties unless we are required to do so by law or in connection with a legal claim or proceeding. Although we have taken every reasonable care to protect your personal information from unauthorized access, use, or disclosure, you recognize and accept that no data transmission over the internet can be guaranteed to be completely secure from access by unintended recipients. As such, you will hold us harmless from any breach of privacy or security unless it is due to our gross negligence.
Termination of Use
We reserve the right to refuse service, cancel your registration and your account on this Site, terminate or suspend your access to all or parts of this Site or remove, edit, or cancel orders, at our sole discretion, with or without notice and for any reason including but not limited to breach of the Terms.
You are not required to register on this Site to access and browse its Content.
However, you are required to register in order to make a purchase.
When registering on this Site you will need to provide us with accurate personal information including your full name, address, phone number, valid email address, and payment information. This information will be used to communicate with you, send you product updates, and process your orders.
You have the right to revoke this consent at any time by contacting us at firstname.lastname@example.org and / or unsubscribing from any newsletters or emails generated by us.
Incomplete or inaccurate information from you may impede us from providing you with our services in a timely manner including but not limited to fulfilling orders placed on our Site and communicating with you.
Product Descriptions, Colors, Photography, Availability
We have made every effort and taken all reasonable care to ensure that all Content on this Site including, but not limited to, text, photos, and prices is accurate and correctly described and depicted at the time of publishing.
However, we do not warrant that the Content on this Site is error-free, accurate, complete, reliable, or current. Content on this Site could include technical, typographical, or photographic errors.
We reserve the right to make changes, modifications, adjustments, and deletions to the Content on this Site at our discretion and without prior notice.
Although the photos on this Site depict each product as accurately as possible, your monitor settings may differ from ours and, as a result, we cannot guarantee that our products will perfectly match what is displayed on your computer.
Products on this Site are subject to availability.
Please be advised that 70% of each pair of flip flops is handmade and finished. As such, the assembly of our flip flops is subject to human error that may result in variations of color especially in the contrasting details of any given style.
The latter is particularly important when ordering any Jigsaw style.
Please refer to the size guide below to select your size.
Our flips flops are unisex and designed to comfortably fit both men and women.
As no two feet are alike, our flip flops are designed with the average foot in mind.
Please note that not all styles may suit you and we advise you to choose with care.
Please remember that any conversion chart only approximates your true shoe size.
|General Size Guide|
All prices on this Site are in Hong Kong Dollars (HK$).
Prices are exclusive of shipping charges.
A currency converter may be available on this Site but it is approximate and for reference only.
We advise you to consult your credit card company for current rates. Your credit card or debit card provider will convert your purchase in Hong Kong Dollars to the currency of the country where your credit card or debit card is issued. We are not responsible nor liable for the currency conversion rates that are applied by PayPal or any other payment processing platform.
The prices on this Site are exclusive of VAT or tax. You are responsible and accept to bear the costs of any customs duties and/or VAT charges payable at the destination country.
International packages include a customs declaration indicating the contents and invoice value of the package in Hong Kong Dollars.
If a product you purchase is incorrectly priced, we will contact you and inform you of such error and or reject our order and notify you by email.
We are not required nor are we under any obligation to ship an incorrectly priced item especially when and if the pricing error is obvious, evident, and could have reasonably been recognized by you as a case of mispricing.
We reserve the right to modify, edit, change prices for products displayed on this Site at our discretion, at any time, and without prior notification to you.
When placing an order with us you are explicitly entering into a contract with Cap East whereupon you purchase specific item(s) that are listed for sale on this Site or affiliated website.
Once we have received your order and payment, we will send you an email acknowledging the receipt of your order.
We reserve the right to treat items ordered as separate orders.
Our contractual obligation to fulfill an order placed by you is completed and concludes when we ship the ordered items to you.
Only one promotional code can be used against online purchases on this Site or affiliated website at any one time.
Orders Fulfillment and Processing
We generally process all orders within 1-3 days of receiving your order and payment confirmation.
We will only ship items purchased and detailed in the order confirmation email.
We will email you to inform you that your order has shipped.
Delivery times are estimated and depend on location and postal times and delays.
We reserve the right to refuse and reject an order at our discretion.
We may reject and refuse an order due but not limited to: 1) an item(s) being out of stock, 2) withdrawal of the item(s) from our stock due to unforeseen circumstances including but not limited to faulty manufacturing, 3) shipping restrictions to your destination, 4) inability to process payment.
Orders that have shipped cannot be cancelled.
Seller supplies as its sole warranty the following:
Items purchased from this Site are new and free from any apparent defects.
The warranty shall last for 4 weeks.
The warranties provided for herein shall be governed by our warranty policies in effect on the date of shipment.
Returns, Exchanges, Refunds
We hope that you will be delighted with your purchase.
However, if you are not, we gladly accept returns if:
- You received a product damaged in transit.
- You received a faulty product.
- We made an error and shipped you an incorrect product.
- You find that the item has been grossly misrepresented on this Site or affiliated website.
Returned items must be in their original packaging, in new, unused, saleable condition, with their tags and any labels attached.
Clearance items are not subject to returns, exchanges, or refunds.
All sales are final on clearance items.
Upon receipt of your order, you have seven (7) days to notify us by email to email@example.com of your intent to return an item(s) and indicate the reason(s) for the return.
We will acknowledge your email and provide you with a return code number (RMA) that you must use in all future correspondence with us.
A copy of your purchase receipt along with the RMA must accompany your return item(s).
From the date of your email notification to us, you have fourteen (14) days to return the item to us. Items must be returned to our company’s registered address: Cap East, F3B Trafalgar Court, 70 Tai Hang Road, Hong Kong SAR Return shipping costs shall be borne by you.
You are free to choose the method and bear the associated costs of returning the item(s) to us. However, we advise that you use registered mail or mail service that provides tracking.
We cannot be held responsible nor liable nor be obligated to process a refund for return item(s) that are lost in the mail and that do not reach us.
Please be advised that we will not honor returns without prior notification from you to us, without an RMA, and/or that are detailed under Exclusions.
We cannot accept items that have been worn or used.
A faulty product excludes damage caused by you in failing to use the products as intended.
We will not accept returns of items due to your unwillingness to pay shipping destination country customs duties or VAT.
We will not accept returns due to variations of contrasting colors or color order placement. Please refer to the section Product Descriptions, Colors, & Photography for more information.
Should you misjudge your size requirements and provided that we have the item(s) in stock, we will accept the return of the ordered item(s) and replace it (them) for a size indicated by you provided that the exchange item is of the same style and color.
Exchanges will incur new shipping charges that will be borne by you.
We will notify you of the availability of the exchange items and issue you an invoice for new shipping fees.
Exchanges will only ship once shipping costs have been settled by you.
Items returned to us are eligible for a full refund minus S&H provided that you meet the conditions stated above.
You will be notified by email that your package has reached us.
Your package will be inspected to ensure adherence to our return conditions.
We reserve the right to refuse items that do not comply with our return conditions.
Should there be an issue with the return item(s), we will contact you by email.
Only faulty items, incorrectly fulfilled orders, grossly misrepresented, or damaged in transit products will receive a full refund inclusive of S&H charges.
Refunds will be credited to your original mode of payment within fifteen (15) days of our having received and approved the return.
Disclaimer of Warranty/Limitation of Liability
Our entire liability in connection with our supply of products purchased by you will not exceed the purchase price of the products themselves.
IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE PRODUCT(S) ACTUALLY DELIVERED TO AND PAID FOR BY YOU.
Cap East shall not be held liable if for any reason this Site is unavailable at any time and for any period.
We undertake no responsibility for the quality of the product(s) or that the product(s) will be fit for any particular purpose for which you may be buying the product(s), except as otherwise provided in the Terms. We disclaim all other
warranties and conditions, express or implied.
In no event shall Cap East or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the products on this Site.
Shipping & Delivery
We ship via the Hong Kong Post Office. Shipping charges (per item) are outlined below.
We can in no way be held liable, responsible, nor accountable for postal delays.
We cannot ship to P.O. Boxes.
Should you have any questions regarding our ability to ship to your destination please contact us at firstname.lastname@example.org prior to placing an order.
We will notify you when your item(s) have shipped and provide you with a tracking number, if this option is chosen as part of your preferred shipping method.
Any delivery days are indicated as an estimation rather than a contractual obligation on our behalf to deliver on a stipulated date.
International orders may take up to a week or more to arrive depending on the shipping option that you choose.
You will be prompted to choose your shipping options upon checkout.
Regular mail: free (no tracking)
Registered mail: HK$20
Registered Air Mail: HK$55
Speedpost: Rates are calculated upon checkout and based on the sub-total number of items ordered.
We accept the following credit cards: Visa, Master Card, and American Express.
All payments are processed through PayPal.
In placing an order with us, you enter into a contract with as and explicitly authorize Cap East to process payment corresponding to the total purchase price of your order by charging your credit card, debit card, or PayPal account.
All credit card orders are subject to authorization and validation checks by us and or the credit card issuer.
Should the issuer of your credit card or debit card refuse or deny payment to Cap East, we will refuse your order and will not be held liable, accountable, or responsible for the non-fulfillment or delay in fulfilling your order.
We will ship our items to you only after we have received payment in full for your purchase order.
We have taken every reasonable care to ensure that your purchase transaction on this Site is secure. All data is sent over an 128-bit SSL encrypted connection.
Wire transfers (Hong Kong only)
This option is available to customers based in Hong Kong with a bank account in Hong Kong Dollars. Please note that if you choose this option as your payment option, all transfer fees shall be borne by you.
We welcome your feedback related to the products and services on this Site.
and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.
Disclaimer of Warranties
ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THIS SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
The Terms and any other agreement you enter with us is governed by the laws of Hong Kong. By using this Site you agree that any dispute(s) arising in connection with the services and products offered on this Site are subject to the exclusive jurisdiction of the Hong Kong courts.